Magic Leap 2 Not Booting

Hardware Troubleshooting
1

Device: Magic Leap 2
ML Hub version: Hub 3 (latest)
System:Windows 10/11

  • The device does not boot properly and gets stuck indefinitely at the Magic Leap logo screen.
  • Trying to boot into Fastboot mode by holding Vol– does not work — the LED pattern does not indicate Fastboot.
  • The device is not detected by Magic Leap Hub 3 or by fastboot devices when connected normally.
  • Only when entering Recovery Mode (DFU) by pressing Vol+ + Vol– and a short press on Power, the device is:
    • Recognized in Windows Device Manager as DFU Recovery.
    • Still not detected by Magic Leap Hub 3.
    • I have the extracted firmware files for B3E.230202.11-R.036_user_secure, but ml2-recovery-tool.exe is not included in Magic Leap Hub 2, and it’s unclear how to properly obtain it in Hub 3.
1 Like
2

Thank you for your post. May I ask you to submit your issue to our Customer Care team please, or email them at care@magicleap.com. They will be able to help you with your device. This forum is more targeted to Developer SDK and API support.