Package Manager has no online connection on macOS Ventura 13.2.1

[mall]

Hi,

I have issues on a MacBook Pro 2019 (Intel) with macOS Ventura 13.2.1 to use the Package Manager.

2023-02-23 09:29:50.506 INFO  OSGILogListener: Session 2023-02-23 09:29:49.461                                               
eclipse.buildId=unknown
java.version=17.0.3
java.vendor=Eclipse Adoptium
BootLoader constants: OS=macosx, ARCH=x86_64, WS=cocoa, NL=en_US
Framework arguments: -keyring /Users/zomwalch/.eclipse_keyring
Command-line arguments: -os macosx -ws cocoa -arch x86_64 -keyring /Users/zomwalch/.eclipse_keyring

2023-02-23 09:29:57.013 WARN  PackageManagerUpdateService: Failed to update packages
2023-02-23 09:29:58.461 WARN  CheckForUpdatesHandler: An error occurred while updating
com.magicleap.creatorslab.internal.app.update.CheckForUpdates$FailedToResolveException: You are currently offline.  Please check your Internet connection.
	at com.magicleap.creatorslab.internal.app.update.CheckForUpdates.call(CheckForUpdates.java:128)
	at com.magicleap.creatorslab.internal.app.update.CheckForUpdatesHandler.lambda$0(CheckForUpdatesHandler.java:160)
	at java.base/java.lang.Thread.run(Thread.java:833)

[kdowney]

Hi @mall Thank you for your post. Try uninstalling and reinstalling The Hub if you've already checked your internet connection. I've tested on a MacBook Pro 2020 (Intel) with macOS Ventura 13.2.1 and have no issues. Hopefully this will get you unstuck.

[mall]

Hi @kdowney, thanks for your hint - however, this didn't solve the issue. But after re-installing I realized that zscaler is blocking it - interestingly, it did not block it on a windows PC. When zscaler is not running I can install the packages.

[kdowney]

Thanks for following up @mall. Glad you resolved your issue.