My headset won't turn on

General
1

I can't get my headset to turn back on even after charging it for an extended amount of time. There seems to be no response from the headset whatsoever.

2

Thank you for your post @ben.mark. Our Customer Care team will reach out to you shortly for more information.

3

Hi Ben,

I understand that you're having trouble with your Magic Leap 2 not powering on at all. Are you able to see any LED indicators on the compute pack or on the wearable component at all or is everything dark? Do you get any audio at all when you try to power on the device even if there's no display?

Thank you,

4

Hi Ben,

I just wanted to follow up on this and see if you still required assistance from us. No response is required if your issue is resolved. We will close the ticket if we do not hear back from you after some time.

Thank you,