Controller Issue

I am having some problems with setting up my magic leap 2.

After I started the headset and controller, controller shows connected but not responsive to input, laser is not following the controller either, just in a fixed location in the space.

I have also tried to reset the controller by pressing home button 11 seconds, it doesn't help.

Any suggestions?

Hello @y.liu thank you for reaching out to Magic Leap and sorry you're experiencing this issue. I've reached out to our Customer Support team on this and you should hear from them within 1-3 business days.

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