Hi Magic Leap Support Team,
I’m currently facing an issue with the Magic Leap 2 headset while using the Assist application. During a live support session, I’m unable to turn on the camera — the live video feed fails to activate, and no image is displayed on the remote viewer’s end.
Here’s what I’ve tried so far:
- Verified camera permissions for the Assist app in Settings > Privacy & Security
- Restarted the device multiple times
- Ensured a stable Wi-Fi connection
- Confirmed the headset is running the latest **OS version - 1.12.0
- Tested the camera functionality in other applications (works fine outside Assist)
- Disabled Developer Mode (if applicable)
Despite these efforts, the camera still fails to function during live view within Assist. This issue is impacting our remote troubleshooting workflow.