I have multiple issues that I'm dealing with: After updating to B3E.220721.07-R.026_user, I can't see anything on the headset screens. The Compute Pack starts however, but without any video output. I tried downgrading to B3E.220619.07-R.124_user and that one looks fine. I tried upgrading and downg…

Hi, I was experiencing a similar issue and figured I should post the solution that helped me solve the problem. I bought a new ML2 headset, and during setup, the controller somehow entered the Generic Failure mode (the LED was blinking red 2 times). Despite many attempts to resolve the issue, I fi…

Hi @jan.zigo , Let's take some steps to troubleshoot this. Which method did you use to upgrade, The Lab's OS Installer or via command line? If you used the OS Installer, did you make sure that the "Reset Device to Factory Settings" box was checked? Have you tried to reset pairing on the contro…

I used The Lab's OS installer and I checked Factory Reset either when upgrading as well as downgrading the firmware. I tried both steps multiple times, but it always fails to install due to error that I described in the previous post.

Jan, please try updating the device with the latest (newest) one that you can see in The Lab's Package Manager. Our August release has a fix for the Controller flashing issues.

Okay, so I tried once again updating from the oldest firmware to the latest sequentially (as described here ). I could not connect and update controller in any of the older updates. As soon as I upgraded from R.124 to R.026, the first issue (no visual output in the goggles) happened again. Neverthele…

With a new software release, it's time to revisit the issue to see if it can help resolve this problem: [image] September Software Release Announcements Please do not ignore our message regarding The Lab 2.0 Deprecation/Magic Leap Hub Installation .

I'm experiencing a similar issue, on both the no visual output and controller update front. I also had the no visual output issue when I tried to upgrade, so I rolled back to the first version of firmware and then updated incrementally. When I rolled back, I immediately had visuals again. I got to…

And just to follow up: Even after 10 minutes, my device was still power cycling, so I unplugged the controller. The red LED came back on and it made a noise. My device is still power cycling. I see a notification that Headset tracking is lost (which doesn't go away even when I follow the instructio…

I kept rolling back and trying to update - I ended up on 220619.07-R.124 and then didn't have the issue where headset tracking was lost, and was able to update my controller without it power cycling. Will try doing this, but for each incremental update now.

I would recommend updating to the latest OS update as of October now. You must do a factory reset when you flash new OSes. This will not be true after this October release, but until now, it is necessary.

Hey Shane, I have flashed the newest OS incrementally and left the "factory reset" option selected each time. On the latest OS, I am getting no display and my controller LED is red (meaning the firmware is out of date). I do hear noises coming. from the headset occasionally. What are my options her…

Issues setting up the device

Hardware Troubleshooting

sengelman September 13, 2022, 11:21pm 6

With a new software release, it's time to revisit the issue to see if it can help resolve this problem:

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Issues setting up the device

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