Hand tracking issues

Input/Interaction
1

Hello, I hope you’re doing well. I wanted to follow up on this issue that was previously reported. I’m experiencing the same problem with hand tracking in the Magic Leap 2 main menu on the latest OS version. Would you happen to know if there are any workarounds available or specific environmental requirements I should be aware of?

  • OS 1.12.0

Thank you for your time and assistance.

2

Hi,

No, in the MAIN menu it has always been the same and it never changed. Oddly enough, in my apps (MRTK3-based) it works just fine

1 Like
3

Hey @oleksii.kryzhanovskyi,

Welcome to the Magic Leap Developer Forums!

Sorry you’re experiencing this!

Unfortunately I have no new information for you on this specific issue.
I will go ahead and share this again with the Voice of Customer Team to bring it to their attention.

In the meantime, would you be able to share a short video of the exact issue you are experiencing? Just so the team can have a better reference for this issue.

If you end up making a video to share, please let me know as you might not be able to share it here due to file size limitations. We can then discuss how to share the video with us in another way!

Thank you for the feedback.

Best,
Corey

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4

Thank you very much for your reply.

I apologize for the lengthy response. I’ve created a video to demonstrate the issue. Please note that it may not be entirely accurate since it’s filmed with a camera rather than showing the actual eye perspective. However, it does illustrate how I need to use more than half of my finger just to press the scroll button.

Could you please advise me on how to send you the video? The file size is 28 MB.

Best,
Oleksii

5

Sorry, I forgot to mention you @cfeist

6

I apologize for the lengthy response. This video shows the main menu interaction on the Magic Leap 2. Please note that it may not appear completely accurate since it was captured with a camera rather than from the headset’s perspective. However, you can observe the issue with the scroll interaction button, as it requires more than half of my finger to register the touch input properly @cfeist

ML_20250602_14.10.44.zip (28.6 MB)

1 Like