Files not opening in Magic Leap 2

General
1

I am attempting to add and open a few 3D files in the Magic Leap 2.

I followed the guidelines for file type and size, but still many of the .obj and .glb files are either opening with an error that says "Only GBX (7+ versions), OBJ, GLTF, and GLB files are accepted" or it does not stay located in the Model viewer as a file option.

Also wondering - is there a way to save a scene layout after moving items around to re-open later?
Hard to find instructions on all of this.

We are conducting a demo in 2 days and hope to have it more functional by then.

2

Closing this thread as it relates to a system app, instead of app development, so it would be better raised with the Customer Care team. https://www.magicleap.care/hc/en-us

However, I heard that you are already being helped by them so you are in good hands. :slight_smile: