# Unable to turn ON the camera during LIVE assist

**URL:** <https://forum.magicleap.cloud/t/unable-to-turn-on-the-camera-during-live-assist/5896>\
**Category:** Hardware Troubleshooting\
**Created:** [June 16, 2025, 3:32pm UTC](https://forum.magicleap.cloud/t/unable-to-turn-on-the-camera-during-live-assist/5896 "2025-06-16T15:32:31Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![dass326](https://avatars.discourse-cdn.com/v4/letter/d/e36b37/32.png) [@dass326](https://forum.magicleap.cloud/u/dass326)\
**Post date:** [June 16, 2025, 3:32pm UTC](https://forum.magicleap.cloud/t/unable-to-turn-on-the-camera-during-live-assist/5896/1 "2025-06-16T15:32:31Z")

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Hi Magic Leap Support Team,

I’m currently facing an issue with the **Magic Leap 2** headset while using the **Assist** application. During a live support session, I’m unable to **turn on the camera** — the live video feed fails to activate, and no image is displayed on the remote viewer’s end.

Here’s what I’ve tried so far:

- Verified camera permissions for the Assist app in **Settings \> Privacy & Security**
- Restarted the device multiple times
- Ensured a stable Wi-Fi connection
- Confirmed the headset is running the latest \*\*OS version - 1.12.0
- Tested the camera functionality in other applications (works fine outside Assist)
- Disabled Developer Mode (if applicable)

Despite these efforts, the camera still fails to function during live view within Assist. This issue is impacting our remote troubleshooting workflow.