# Stuck in boot loop when updating OS

**URL:** <https://forum.magicleap.cloud/t/stuck-in-boot-loop-when-updating-os/4174>\
**Category:** Hardware Troubleshooting\
**Tags:** os-update\
**Created:** [September 7, 2024, 12:46am UTC](https://forum.magicleap.cloud/t/stuck-in-boot-loop-when-updating-os/4174 "2024-09-07T00:46:12Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Tiansu](https://avatars.discourse-cdn.com/v4/letter/t/90db22/32.png) [@Tiansu](https://forum.magicleap.cloud/u/Tiansu)\
**Post date:** [September 7, 2024, 12:46am UTC](https://forum.magicleap.cloud/t/stuck-in-boot-loop-when-updating-os/4174/1 "2024-09-07T00:46:13Z")

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Give us as much detail as possible regarding the issue you're experiencing.

**ML2 OS version** : 1.7.0 -\> 1.9.0

I was trying to update the OS from 1.7.0 to 1.9.0. However, the device turned into sleep mode when installing the new OS. When I tried to reboot it, it showed the standard Magic Leap logo with the bar under it moving left and right, and it has been hours. Also I cannot connect it to ML Hub anymore. Anyone please help me figure it out? Thanks!

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**Author:** ![kbabilinski](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.magicleap.cloud/kbabilinski/32/19_2.png) [@kbabilinski](https://forum.magicleap.cloud/u/kbabilinski)\
**Post date:** [September 7, 2024, 12:48am UTC](https://forum.magicleap.cloud/t/stuck-in-boot-loop-when-updating-os/4174/2 "2024-09-07T00:48:36Z")

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Thank you for your post. Could you please submit your issue to our [Customer Care team](https://www.magicleap.care/hc/en-us/requests/new), or email them at [care@magicleap.com](mailto:care@magicleap.com). They are standing by to support you with your hardware and end user questions.

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**Author:** ![system](https://us1.discourse-cdn.com/flex019/uploads/magicleap1/original/1X/bd9b737a4d45ea243aa7eb177d60a773b806899a.svg) [@system](https://forum.magicleap.cloud/u/system)\
**Post date:** [November 19, 2024, 6:45pm UTC](https://forum.magicleap.cloud/t/stuck-in-boot-loop-when-updating-os/4174/3 "2024-11-19T18:45:42Z")

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