# Remote rendering without sound

**URL:** <https://forum.magicleap.cloud/t/remote-rendering-without-sound/5365>\
**Category:** Unreal Engine\
**Created:** [March 18, 2025, 5:03pm UTC](https://forum.magicleap.cloud/t/remote-rendering-without-sound/5365 "2025-03-18T17:03:03Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![Ximo](https://avatars.discourse-cdn.com/v4/letter/x/57b2e6/32.png) [@Ximo](https://forum.magicleap.cloud/u/Ximo)\
**Post date:** [March 18, 2025, 5:03pm UTC](https://forum.magicleap.cloud/t/remote-rendering-without-sound/5365/1 "2025-03-18T17:03:04Z")

</div>

Give us as much detail as possible regarding the issue you’re experiencing:

**Magic Leap SDK version** :1.9  
**Unreal Engine version** : 5.4  
**ML2 OS version** :1.5

When using remote rendering, there is sound on the local computer(ESXI deployment) but no sound on MagicLeap，I don’t know how it was caused  
How am I supposed to deal with this?

---

<div class="post-metadata">

**Author:** ![kbabilinski](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.magicleap.cloud/kbabilinski/32/19_2.png) [@kbabilinski](https://forum.magicleap.cloud/u/kbabilinski)\
**Post date:** [March 20, 2025, 3:15pm UTC](https://forum.magicleap.cloud/t/remote-rendering-without-sound/5365/2 "2025-03-20T15:15:34Z")

</div>

Have you tried updating the OS version to 1.9.0 to match the SDK version?

Could you please collect the System and Metric Logs?

> **[Collecting Metrics for Support | MagicLeap Developer Documentation](https://developer-docs.magicleap.cloud/docs/guides/remote-rendering/troubleshooting/collecting-metrics/)**
>
> Included with Remote Rendering are powershell scripts that can collect information helpful to our engineers when diagnosing an issue. These scripts are signed cryptographically to prevent tampering, and can be viewed in plain text.

---

<div class="post-metadata">

**Author:** ![Ximo](https://avatars.discourse-cdn.com/v4/letter/x/57b2e6/32.png) [@Ximo](https://forum.magicleap.cloud/u/Ximo)\
**Post date:** [April 14, 2025, 8:57am UTC](https://forum.magicleap.cloud/t/remote-rendering-without-sound/5365/3 "2025-04-14T08:57:12Z")

</div>

[remote-rendering-logs.zip](https://forum.magicleap.cloud/uploads/short-url/kQwwLyv0jsnHM9ry2rnhMXuFE2G.zip) (4.3 MB)  
When using the remote desktop, there is sound the first time, but immediately after exiting the remote desktop, there is no sound. Only after restarting the server and opening the project in the remote desktop will there be sound.

---

<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/flex019/uploads/magicleap1/original/1X/bd9b737a4d45ea243aa7eb177d60a773b806899a.svg) [@system](https://forum.magicleap.cloud/u/system)\
**Post date:** [May 14, 2025, 8:57am UTC](https://forum.magicleap.cloud/t/remote-rendering-without-sound/5365/4 "2025-05-14T08:57:55Z")

</div>

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.