# Remote rendering not working after the latest updates **URL:** \ **Category:** Remote Rendering\ **Created:** [June 16, 2023, 1:12pm UTC](https://forum.magicleap.cloud/t/remote-rendering-not-working-after-the-latest-updates/2085 "2023-06-16T13:12:07Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![kaloian.petkov](https://avatars.discourse-cdn.com/v4/letter/k/c5a1d2/32.png) [@kaloian.petkov](https://forum.magicleap.cloud/u/kaloian.petkov)\ **Post date:** [June 16, 2023, 1:12pm UTC](https://forum.magicleap.cloud/t/remote-rendering-not-working-after-the-latest-updates/2085/1 "2023-06-16T13:12:07Z")
Hello, I'm having trouble with remote rendering after the latest updates to the Magic Leap Hub. Windows 10 21H2 Magic Leap OS - 1.3.0-dev2 Magic Leap Remote Rendering 1.2.88 The only message I now get on the headset in the remoting app is "Waiting for one of the configured hosts to become available" with the IP of the host showing up in the list. My OpenXR app creates the XR session but nothing is displayed on the ML2. The Device Stream and Advanced Capture are working. The exact same configuration worked with the previous versions of the remoting app, the ML2 OS and the Hub; however, the latest hub no longer appears to work with older versions of the remote rendering, remote rendering 1.2.88 doesn't work with the previous non-dev version of the ML2 OS and it doesn't look there is a way to roll back everything to a working state. Could you please advise how to debug this further? ---
**Author:** ![kdowney](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.magicleap.cloud/kdowney/32/481_2.png) [@kdowney](https://forum.magicleap.cloud/u/kdowney)\ **Post date:** [June 16, 2023, 1:21pm UTC](https://forum.magicleap.cloud/t/remote-rendering-not-working-after-the-latest-updates/2085/3 "2023-06-16T13:21:31Z")
Thank you for your post @kaloian.petkov, I will talk with our Remote Rendering team and will report back asap. ---
**Author:** ![kdowney](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.magicleap.cloud/kdowney/32/481_2.png) [@kdowney](https://forum.magicleap.cloud/u/kdowney)\ **Post date:** [June 16, 2023, 1:31pm UTC](https://forum.magicleap.cloud/t/remote-rendering-not-working-after-the-latest-updates/2085/4 "2023-06-16T13:31:58Z")
Are you able to send us the output of `powershell.exe -ExecutionPolicy Bypass -File "C:\Program Files\Magic Leap Remote Rendering\DebuggerScript.ps1"` and contents of `$env:APPDATA/MagicLeap/Windrunner/logs/windrunner.log` If you need, I can send a private way to send us the logs. Thank you. ---
**Author:** ![kaloian.petkov](https://avatars.discourse-cdn.com/v4/letter/k/c5a1d2/32.png) [@kaloian.petkov](https://forum.magicleap.cloud/u/kaloian.petkov)\ **Post date:** [June 16, 2023, 6:12pm UTC](https://forum.magicleap.cloud/t/remote-rendering-not-working-after-the-latest-updates/2085/5 "2023-06-16T18:12:28Z")
I'd prefer to send the logs in a private way because of the network info, but the summary from what I see is that pinging the ML device succeeds, Remote Viewer is started successfully and the Windrunner service is running and waiting without any errors. I had an older copy of the ML hub on a different computer, so I copied that over and downgraded the ML2 remoting app and the remote rendering service to version 1.1.73. That worked with everything else in the setup being exactly the same. ---
**Author:** ![kdowney](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.magicleap.cloud/kdowney/32/481_2.png) [@kdowney](https://forum.magicleap.cloud/u/kdowney)\ **Post date:** [June 16, 2023, 6:25pm UTC](https://forum.magicleap.cloud/t/remote-rendering-not-working-after-the-latest-updates/2085/6 "2023-06-16T18:25:41Z")
The logs will help us determine what the issue may be. You can email the logs to [developer@magicleap.com](mailto:developer@magicleap.com). ---
**Author:** ![kaloian.petkov](https://avatars.discourse-cdn.com/v4/letter/k/c5a1d2/32.png) [@kaloian.petkov](https://forum.magicleap.cloud/u/kaloian.petkov)\ **Post date:** [July 11, 2023, 8:10pm UTC](https://forum.magicleap.cloud/t/remote-rendering-not-working-after-the-latest-updates/2085/7 "2023-07-11T20:10:36Z")
Do you have any suggestions for things to try? I did a factory reset of the device and a clean reinstall of the ML Hub, but I'm still seeing "Waiting for one of the configured hosts to become available". ---
**Author:** ![kdowney](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.magicleap.cloud/kdowney/32/481_2.png) [@kdowney](https://forum.magicleap.cloud/u/kdowney)\ **Post date:** [July 12, 2023, 1:54pm UTC](https://forum.magicleap.cloud/t/remote-rendering-not-working-after-the-latest-updates/2085/8 "2023-07-12T13:54:16Z")
Hi @kaloian.petkov apologies for the delay. Previous versions of Remote Rendering paired over ADB, now the current version uses port TCP/50052. It may be an issue of blocked UDP/50051, TCP/50052 on the network. Also we took a look at the logs and it shows the windrunner as started and waiting for the client to connect. Have you launched the client through the Magic Leap Hub? And is the Hub allowing you to attempt pairing, or erroring beforehand? If you have launched the client through the Hub, please send diagnostic logs: `Home > Save Diagnostic Logs...` ---
**Author:** ![kaloian.petkov](https://avatars.discourse-cdn.com/v4/letter/k/c5a1d2/32.png) [@kaloian.petkov](https://forum.magicleap.cloud/u/kaloian.petkov)\ **Post date:** [July 12, 2023, 9:51pm UTC](https://forum.magicleap.cloud/t/remote-rendering-not-working-after-the-latest-updates/2085/9 "2023-07-12T21:51:27Z")
Hi @kdowney, I'm running the ML2 remoting on our enterprise-managed workstations, but connected to our lab's self-managed router. I tried opening those ports on the Windows firewall, but it didn't help. Running the remoting on the same network and the same headset, but from a non-managed computer works fine. From within ML Hub, the Wifi device bridge works and I'm able to pair with the headset from the 'Remote Render (Preview)' tile. Hitting 'Start' launches the remote rendering app on the headset. Everything looks like it should be working, but the Windrunner service and the HMD just can't talk to each other. I've sent the requested logs over email. There are many socket errors, but at this point I'm not sure what needs to be changed in our managed environment to make this work. Is there any way to configure the remoting service to use the old communication interfaces? Those seemed to work ok. ---
**Author:** ![kdowney](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.magicleap.cloud/kdowney/32/481_2.png) [@kdowney](https://forum.magicleap.cloud/u/kdowney)\ **Post date:** [July 13, 2023, 1:51pm UTC](https://forum.magicleap.cloud/t/remote-rendering-not-working-after-the-latest-updates/2085/10 "2023-07-13T13:51:17Z")
Thank you @kaloian.petkov, I received the logs and am running this down today. ---
**Author:** ![VirtuosoCEO](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.magicleap.cloud/virtuosoceo/32/581_2.png) [@VirtuosoCEO](https://forum.magicleap.cloud/u/VirtuosoCEO)\ **Post date:** [July 17, 2023, 12:39am UTC](https://forum.magicleap.cloud/t/remote-rendering-not-working-after-the-latest-updates/2085/11 "2023-07-17T00:39:43Z")
> [@kdowney](#): > > 50052 Has there been a fix for this? After updates today, I am now running into the same situation. ---
**Author:** ![kdowney](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.magicleap.cloud/kdowney/32/481_2.png) [@kdowney](https://forum.magicleap.cloud/u/kdowney)\ **Post date:** [July 21, 2023, 8:38pm UTC](https://forum.magicleap.cloud/t/remote-rendering-not-working-after-the-latest-updates/2085/12 "2023-07-21T20:38:46Z")
Hi @kaloian.petkov, Our remote rendering team took a look at the logs you sent. The issue is: > error 104: Connection reset by peer `07-12 21:05:23.047 10105 25148 25536 V LuminRemoteTransport: [HealthCheckClient] Failed to receive data from 192.168.17.148:50051. Socket error=104 07-12 21:05:23.047 10105 25148 25170 W LuminRemoteTransport: [HealthCheckClient] Failed to find a healthy service within the timeout: 5 seconds 07-12 21:05:23.047 10105 25148 25170 E com.magicleap.remote_viewer_app: Failed to find available host from 192.168.17.148:50051;` This points to a router issue. In terms of next steps, we'd recommend talking to your network admin about the error. You can also connect your device via USB-C to your computer to see if that is successful, which would nail down the issue to the router. ---
**Author:** ![kaloian.petkov](https://avatars.discourse-cdn.com/v4/letter/k/c5a1d2/32.png) [@kaloian.petkov](https://forum.magicleap.cloud/u/kaloian.petkov)\ **Post date:** [August 3, 2023, 8:01pm UTC](https://forum.magicleap.cloud/t/remote-rendering-not-working-after-the-latest-updates/2085/13 "2023-08-03T20:01:07Z")
The issue is resolved in Magic Leap Remote Rendering 1.3.109 and OS version 1.3.1. ---
**Author:** ![kdowney](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.magicleap.cloud/kdowney/32/481_2.png) [@kdowney](https://forum.magicleap.cloud/u/kdowney)\ **Post date:** [August 4, 2023, 9:20pm UTC](https://forum.magicleap.cloud/t/remote-rendering-not-working-after-the-latest-updates/2085/14 "2023-08-04T21:20:27Z")
Glad to hear it @kaloian.petkov, thank you for the update. ---
**Author:** ![kaloian.petkov](https://avatars.discourse-cdn.com/v4/letter/k/c5a1d2/32.png) [@kaloian.petkov](https://forum.magicleap.cloud/u/kaloian.petkov)\ **Post date:** [September 1, 2023, 7:37pm UTC](https://forum.magicleap.cloud/t/remote-rendering-not-working-after-the-latest-updates/2085/15 "2023-09-01T19:37:04Z")
The remote rendering is broken again in our enterprise environment with the current version of MLHub from 8/24/2023, the 1.5.49 version of the remote rendering and the 1.4.0-dev1 OS build. It's the same symptoms as before. Reverting everything to the previous versions fixes the issue. ---
**Author:** ![etucker](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.magicleap.cloud/etucker/32/842_2.png) [@etucker](https://forum.magicleap.cloud/u/etucker)\ **Post date:** [September 5, 2023, 6:38pm UTC](https://forum.magicleap.cloud/t/remote-rendering-not-working-after-the-latest-updates/2085/16 "2023-09-05T18:38:46Z")
Hi @kaloian.petkov, Thank you for bringing this to our attention. May I ask the exact version of MLHub that breaks remote rendering again? Best, El ---
**Author:** ![kaloian.petkov](https://avatars.discourse-cdn.com/v4/letter/k/c5a1d2/32.png) [@kaloian.petkov](https://forum.magicleap.cloud/u/kaloian.petkov)\ **Post date:** [September 5, 2023, 6:57pm UTC](https://forum.magicleap.cloud/t/remote-rendering-not-working-after-the-latest-updates/2085/17 "2023-09-05T18:57:49Z")
The remote rendering can't connect with these: Magic Leap Hub Version 2.0.14.202308241339 Remote Rendering 1.5.49 OS version 1.4.0-dev1 It works again if I revert all to these: ML Hub Version 2.0.13.202306291333 Remote Rendering 1.3.109 OS version 1.3.1 ---
**Author:** ![etucker](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.magicleap.cloud/etucker/32/842_2.png) [@etucker](https://forum.magicleap.cloud/u/etucker)\ **Post date:** [September 5, 2023, 7:00pm UTC](https://forum.magicleap.cloud/t/remote-rendering-not-working-after-the-latest-updates/2085/18 "2023-09-05T19:00:20Z")
Thank you. I'll go ahead and let our team know about this and will keep you updated when I hear back. ---
**Author:** ![etucker](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.magicleap.cloud/etucker/32/842_2.png) [@etucker](https://forum.magicleap.cloud/u/etucker)\ **Post date:** [September 5, 2023, 7:08pm UTC](https://forum.magicleap.cloud/t/remote-rendering-not-working-after-the-latest-updates/2085/19 "2023-09-05T19:08:14Z")
Are you receiving any error messages when you try remote rendering? ---
**Author:** ![aospite\_collabora](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.magicleap.cloud/aospite_collabora/32/899_2.png) [@aospite\_collabora](https://forum.magicleap.cloud/u/aospite_collabora)\ **Post date:** [September 7, 2023, 2:08pm UTC](https://forum.magicleap.cloud/t/remote-rendering-not-working-after-the-latest-updates/2085/20 "2023-09-07T14:08:20Z")
Just to double check, after Magic Leap Remote Rendering is updated on the workstation, do you make sure that the RemoteViewer application is also updated on the device to a matching version? Also, a more complete log from the device could help to understand the cause. That could be retrieved from ML Hub. ---
**Author:** ![kaloian.petkov](https://avatars.discourse-cdn.com/v4/letter/k/c5a1d2/32.png) [@kaloian.petkov](https://forum.magicleap.cloud/u/kaloian.petkov)\ **Post date:** [September 8, 2023, 6:34pm UTC](https://forum.magicleap.cloud/t/remote-rendering-not-working-after-the-latest-updates/2085/22 "2023-09-08T18:34:57Z")
It appears the latest version refuses to work when a Hyper-V virtual ethernet adapter is enabled. Disabling every adapter except the wifi allows the remote rendering to run. [Next page](https://forum.magicleap.cloud/t/remote-rendering-not-working-after-the-latest-updates/2085.md?page=2)