# OS Failing to update even after claiming success

**URL:** <https://forum.magicleap.cloud/t/os-failing-to-update-even-after-claiming-success/2084>\
**Category:** Hardware Troubleshooting\
**Tags:** ml-hub\
**Created:** [June 16, 2023, 8:13am UTC](https://forum.magicleap.cloud/t/os-failing-to-update-even-after-claiming-success/2084 "2023-06-16T08:13:22Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![edd](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.magicleap.cloud/edd/32/832_2.png) [@edd](https://forum.magicleap.cloud/u/edd)\
**Post date:** [June 16, 2023, 8:13am UTC](https://forum.magicleap.cloud/t/os-failing-to-update-even-after-claiming-success/2084/1 "2023-06-16T08:13:22Z")

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I'm trying to update my OS to the latest version 1.3.0-dev2 (secure) from 1.3.0-dev1 (secure), but even after claiming a successful update it is still on the old OS. The 1.3.0-dev1 version that is currently installed is a preview version (B3E.230406.06\_5751\_release-keys) which was provided by Magic Leap to test an audio fix, so perhaps that is causing the problem?

I've attached the screenshots below, but the steps I follow are.

1. Restart my ML2 with the cable disconnected
2. Connect the ML2 and open the OS installer  
 ![Screenshot 2023-06-16 091024](https://us1.discourse-cdn.com/flex019/uploads/magicleap1/original/1X/e1ec333be3c733f4e90e1e39956cff1ca35a9181.png)
3. Select the latest OS and click install.
4. It shows the screen which reboots the device in fastboot mode and wait for reboot  
 ![Screenshot 2023-06-16 091040](https://us1.discourse-cdn.com/flex019/uploads/magicleap1/original/1X/ecf2ec93a21d2bae04667046a8876fc79bba0375.png)
5. As soon as the device has rebooted it instantly says it's successfully installed the update and telling me I can disconnect the device. From clicking install to it claiming it's finished takes about 3 seconds, which doesn't seem enough time to install an OS update.  
 ![Screenshot 2023-06-16 093642](https://us1.discourse-cdn.com/flex019/uploads/magicleap1/original/1X/067bc3a6668045bf774205414b26cc67e7baf573.png)
6. The device is left in a state with flashing LEDs, oscillating between 1,3,5 and 2 and 4. which I've left for over an hour and it never stops.
7. I eventually power off the device and restart it, but it's left on the original OS.

This is the detailed output of the update process

```auto
Rebooting device into FASTBOOT mode
Waiting for FASTBOOT device..........

FASTBOOT device found

Magic Leap Inc. (C) 2022: 
Welcome to flashall_amd.bat v2.1.4: 

NOTE: CVIP and EC are flashed by default
      Use --cvip-only to flash CVIP images only

Current VID: 0x2C55 PID:0xB201
In FASTBOOT MODE: 
Product Name: demophon
SSC is enabled: 
Device is PMF012: 
BIOS SIZE 16384
  "ro.build.tags": "release-keys",

Waiting for device to reboot...

Device Found

```

Do you have any suggestions as to how I can fix this?

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<div class="post-metadata">

**Author:** ![edd](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.magicleap.cloud/edd/32/832_2.png) [@edd](https://forum.magicleap.cloud/u/edd)\
**Post date:** [June 16, 2023, 2:20pm UTC](https://forum.magicleap.cloud/t/os-failing-to-update-even-after-claiming-success/2084/2 "2023-06-16T14:20:10Z")

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The above issue was on Windows. Fortunately, I've got a Mac too, so I tried it from that and it successfully updated the OS.

When the next OS update comes out, I'll try again on Windows.

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**Author:** ![kdowney](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.magicleap.cloud/kdowney/32/481_2.png) [@kdowney](https://forum.magicleap.cloud/u/kdowney)\
**Post date:** [June 16, 2023, 6:40pm UTC](https://forum.magicleap.cloud/t/os-failing-to-update-even-after-claiming-success/2084/3 "2023-06-16T18:40:43Z")

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Thank you for the update. I'll check into what is potentially causing that issue.