# OS 1.9.0 install failed, gives dead support link
**URL:** https://forum.magicleap.cloud/t/os-1-9-0-install-failed-gives-dead-support-link/4127
**Category:** General
**Tags:** os-update
**Created:** [September 3, 2024, 4:40pm UTC](https://forum.magicleap.cloud/t/os-1-9-0-install-failed-gives-dead-support-link/4127 "2024-09-03T16:40:52Z")
**Posts on this page:** 15
**Page:** 1
### Author:  [@localjoost](https://forum.magicleap.cloud/u/localjoost)
#### Post date: [September 3, 2024, 4:40pm UTC](https://forum.magicleap.cloud/t/os-1-9-0-install-failed-gives-dead-support-link/4127/1 "2024-09-03T16:40:52Z")
I have tried to install OS 1.9.0. It failed with a timeout, then showed this link:
[https://developer-docs.magicleap.cloud/docs/device-guides/updating-the-os/device-flashing-guide](https://developer-docs.magicleap.cloud/docs/device-guides/updating-the-os/device-flashing-guide)
This is a dead link. I tried to reboot the device, but now it's in a boot loop. Any suggestions? It worked fine up until the update
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### Author:  [@kbabilinski](https://forum.magicleap.cloud/u/kbabilinski)
#### Post date: [September 3, 2024, 5:14pm UTC](https://forum.magicleap.cloud/t/os-1-9-0-install-failed-gives-dead-support-link/4127/2 "2024-09-03T17:14:53Z")
When you say that the device is in a boot loop, what color LEDs do you see on the compute pack? Your device might be stuck in fastboot mode if the LEDs look like the following image
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### Author:  [@kbabilinski](https://forum.magicleap.cloud/u/kbabilinski)
#### Post date: [September 3, 2024, 5:16pm UTC](https://forum.magicleap.cloud/t/os-1-9-0-install-failed-gives-dead-support-link/4127/3 "2024-09-03T17:16:52Z")
If this is the case then you can exit fast boot mode by doing the following
- Ensure that your device is not connected to any cables.
- Press and hold the Power button for 20 seconds.
- Power on the device again
- Reinsert the cable to connect the device to your computer and verify that it is detected by the MLHub and then try to reinstall the OS update.
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### Author:  [@localjoost](https://forum.magicleap.cloud/u/localjoost)
#### Post date: [September 3, 2024, 5:25pm UTC](https://forum.magicleap.cloud/t/os-1-9-0-install-failed-gives-dead-support-link/4127/4 "2024-09-03T17:25:35Z")
It was stuck in a normal boot loop. It showed the standard Magic Leap logo with the bar under it moving left and right. So I put it back into fast boot using volume button and power. Now I cannot seem to get it out anymore, and my computer (or any else) does not recognize it anymore after a reboot of my computer. It looks like it boots normally after your prescribed procedure, but it goes back to fast boot again. Is there some magic key combination to get it alive again? The hub nor Windows does recognize it anymore. This is most unfortunate
It looks very much like this. [Boot loopback, even after fastboot erase userdata and flashall\_amd.bat](https://forum.magicleap.cloud/t/boot-loopback-even-after-fastboot-erase-userdata-and-flashall-amd-bat/3643)
I don't understand. It worked fine until the update
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### Author:  [@kbabilinski](https://forum.magicleap.cloud/u/kbabilinski)
#### Post date: [September 3, 2024, 5:29pm UTC](https://forum.magicleap.cloud/t/os-1-9-0-install-failed-gives-dead-support-link/4127/5 "2024-09-03T17:29:47Z")
When it is in fastboot mode you will not see the device through `adb devices` instead you will need to use `fastboot devices` to see if the device is connected.
You can try to run
`fastboot reboot` to exit fastboot
You can also manually try to re-update the device and include the `-e` command to erase user data. [https://www.magicleap.care/hc/en-us/articles/5341445649805-Updating-Your-Device#Flashingyourdevice](https://www.magicleap.care/hc/en-us/articles/5341445649805-Updating-Your-Device#Flashingyourdevice)
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### Author:  [@localjoost](https://forum.magicleap.cloud/u/localjoost)
#### Post date: [September 3, 2024, 5:54pm UTC](https://forum.magicleap.cloud/t/os-1-9-0-install-failed-gives-dead-support-link/4127/6 "2024-09-03T17:54:45Z")
I don't want to be rude, but this button
Is not available here
As far as I can see. I assume I must be here
C:\Users\joost\MagicLeap\firmware\ml2\B3E.240725.06-R.026\_user\_secure because there I see a flashall\_amd.bat but how can I say which version I want to install? I find it all very unclear
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### Author:  [@localjoost](https://forum.magicleap.cloud/u/localjoost)
#### Post date: [September 3, 2024, 5:57pm UTC](https://forum.magicleap.cloud/t/os-1-9-0-install-failed-gives-dead-support-link/4127/7 "2024-09-03T17:57:07Z")
fastboot reboot reboots indeed - into fastboot
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### Author:  [@localjoost](https://forum.magicleap.cloud/u/localjoost)
#### Post date: [September 3, 2024, 6:12pm UTC](https://forum.magicleap.cloud/t/os-1-9-0-install-failed-gives-dead-support-link/4127/8 "2024-09-03T18:12:22Z")
After 14 minutes, it says
> Magic Leap Inc. (C) 2022
> Welcome to flashall\_amd.bat v2.1.4
>
> NOTE: CVIP and EC are flashed by default
> Use --cvip-only to flash CVIP images only
>
> Current VID: 0x2C55 PID:0xB201
> In FASTBOOT MODE
> Product Name: demophon
> SSC is enabled
> Device is PMF012
> BIOS SIZE 16384
> "ro.build.tags": "release-keys",
>
> fastboot flash bios demophon\_bios\_ssc.FD
> Sending 'bios' (16384 KB) OKAY [0.244s]
> Writing 'bios' OKAY [40.736s]
> Finished. Total time: 41.086s
> Sleep for 1 seconds...
> Set boot\_to\_fastboot flag
> This flag will cause the device to boot to fastboot when set
> It will be cleared after successful flash
>
> fastboot oem config boot\_to\_fastboot 1
And seems to be stuck on that
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### Author:  [@kbabilinski](https://forum.magicleap.cloud/u/kbabilinski)
#### Post date: [September 3, 2024, 6:18pm UTC](https://forum.magicleap.cloud/t/os-1-9-0-install-failed-gives-dead-support-link/4127/9 "2024-09-03T18:18:08Z")
The instructions were originally written for MLHub 2 which originally had a button like this next to the package manager.
I have shared your feedback regarding the OS update directory not being easy to locate inside MLHub 3 with the voice of customer team.
I have reached out to customer care to help with this post as they are more familiar with the flashing process.
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### Author:  [@localjoost](https://forum.magicleap.cloud/u/localjoost)
#### Post date: [September 3, 2024, 6:23pm UTC](https://forum.magicleap.cloud/t/os-1-9-0-install-failed-gives-dead-support-link/4127/10 "2024-09-03T18:23:29Z")
Thank you. I have downloaded 1.8.0, now trying flashall\_amd -e from that folder. It seems to be stuck as well
> This flag will cause the device to boot to fastboot when set
> It will be cleared after successful flash
>
> fastboot oem config boot\_to\_fastboot 1
There is a flashing cursor under this text, that moves forward but stops at when it is below the space between "fastboot" and "when"
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### Author:  [@kbabilinski](https://forum.magicleap.cloud/u/kbabilinski)
#### Post date: [September 3, 2024, 6:36pm UTC](https://forum.magicleap.cloud/t/os-1-9-0-install-failed-gives-dead-support-link/4127/11 "2024-09-03T18:36:14Z")
Which OS are you updating from?
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### Author:  [@localjoost](https://forum.magicleap.cloud/u/localjoost)
#### Post date: [September 3, 2024, 6:38pm UTC](https://forum.magicleap.cloud/t/os-1-9-0-install-failed-gives-dead-support-link/4127/12 "2024-09-03T18:38:49Z")
@kbabilinski well, this is REALLY weird, but I have got it to work again. What I did was install the ML3 hub on a different device - my lowly Surface Go 3, download 1.8.0 on it, connected the ML2, and run flashall\_amd -e again.
And it quickly installed everything. Okay, so now I have lost all my settings, but I have a functional device again. I am starting to think there is _something_ that has changed on my main desktop computer that does not work well with Magic Leap. Anyway, going to install 1.9.0 again. Using the Surface Go 3. Fool me once 😉
Update: 1.9.0 flash was successful as well. 😌
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### Author:  [@Sashell](https://forum.magicleap.cloud/u/Sashell)
#### Post date: [September 10, 2024, 8:00am UTC](https://forum.magicleap.cloud/t/os-1-9-0-install-failed-gives-dead-support-link/4127/13 "2024-09-10T08:00:45Z")
Hi, I find it impossible to update the device on one of my computer as well. I thought it came from its usb ports, but maybe something software-related blocks the process on some machines.
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### Author:  [@kbabilinski](https://forum.magicleap.cloud/u/kbabilinski)
#### Post date: [September 10, 2024, 3:42pm UTC](https://forum.magicleap.cloud/t/os-1-9-0-install-failed-gives-dead-support-link/4127/14 "2024-09-10T15:42:26Z")
May I ask you to submit your issue to our [Customer Care team](https://www.magicleap.care/hc/en-us/requests/new) please, or email them at [care@magicleap.com](mailto:care@magicleap.com).
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### Author:  [@system](https://forum.magicleap.cloud/u/system)
#### Post date: [September 25, 2024, 3:42pm UTC](https://forum.magicleap.cloud/t/os-1-9-0-install-failed-gives-dead-support-link/4127/15 "2024-09-25T15:42:31Z")
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