# ML2 stuck on boot up **URL:** \ **Category:** Hardware Troubleshooting\ **Created:** [January 15, 2025, 4:44pm UTC](https://forum.magicleap.cloud/t/ml2-stuck-on-boot-up/5007 "2025-01-15T16:44:50Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![kalmod618](https://avatars.discourse-cdn.com/v4/letter/k/96bed5/32.png) [@kalmod618](https://forum.magicleap.cloud/u/kalmod618)\ **Post date:** [January 15, 2025, 4:44pm UTC](https://forum.magicleap.cloud/t/ml2-stuck-on-boot-up/5007/1 "2025-01-15T16:44:50Z")
Hello! I purchased an ML2 from a 3rd party that is hard stuck on its boot up. Is this a common problem/are there any solutions to this issue? And is there any reason why an otherwise perfectly functioning device would be unable to boot up? Any advice or solutions would be greatly appreciated. Thank you! ---
**Author:** ![kbabilinski](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.magicleap.cloud/kbabilinski/32/19_2.png) [@kbabilinski](https://forum.magicleap.cloud/u/kbabilinski)\ **Post date:** [January 15, 2025, 4:46pm UTC](https://forum.magicleap.cloud/t/ml2-stuck-on-boot-up/5007/2 "2025-01-15T16:46:38Z")
Thank you for your post. This forum is more tailored to SDK and Developer questions. Do you mind submitting your issue to our [Customer Care team](https://www.magicleap.care/hc/en-us/requests/new), or email them at [care@magicleap.com](mailto:care@magicleap.com). They are better suited to handle hardware and end user software questions. ---
**Author:** ![kalmod618](https://avatars.discourse-cdn.com/v4/letter/k/96bed5/32.png) [@kalmod618](https://forum.magicleap.cloud/u/kalmod618)\ **Post date:** [January 21, 2025, 7:40pm UTC](https://forum.magicleap.cloud/t/ml2-stuck-on-boot-up/5007/3 "2025-01-21T19:40:15Z")
Thank you for the response! I've reached out to the care team and am waiting to hear back. I'd still appreciate anyone in the community's advice if they've experienced something like this or have a solution. For your awareness, putting the device into fast boot is ineffective and still results in the boot loop. Additionally, I tried plugging the device in to my PC to connect it to Magic Hub 3 for a factory reset, which didn’t work as the device was not registering as plugged in. This was particularly confusing, as the compute pack still charging — but it refused to show up in the hub. Any advise or solutions at all would be incredibly appreciated! ---
**Author:** ![system](https://us1.discourse-cdn.com/flex019/uploads/magicleap1/original/1X/bd9b737a4d45ea243aa7eb177d60a773b806899a.svg) [@system](https://forum.magicleap.cloud/u/system)\ **Post date:** [February 5, 2025, 7:40pm UTC](https://forum.magicleap.cloud/t/ml2-stuck-on-boot-up/5007/4 "2025-02-05T19:40:53Z")
This topic was automatically closed 15 days after the last reply. New replies are no longer allowed.