# Menu screen frequently disappears after boot up

**URL:** <https://forum.magicleap.cloud/t/menu-screen-frequently-disappears-after-boot-up/2752>\
**Category:** Hardware Troubleshooting\
**Created:** [October 19, 2023, 6:24am UTC](https://forum.magicleap.cloud/t/menu-screen-frequently-disappears-after-boot-up/2752 "2023-10-19T06:24:08Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![s.iiyama](https://avatars.discourse-cdn.com/v4/letter/s/0ea827/32.png) [@s.iiyama](https://forum.magicleap.cloud/u/s.iiyama)\
**Post date:** [October 19, 2023, 6:24am UTC](https://forum.magicleap.cloud/t/menu-screen-frequently-disappears-after-boot-up/2752/1 "2023-10-19T06:24:08Z")

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Hello community.

**ML2 OS version** :1.3.1

**Error messages from logs** (syntax-highlighting is supported via Markdown): I cannot read it because Magic Leap 2 starts a reboot loop.

The menu screen frequently disappears after starting Magic Leap 2.  
When I press the volume buttons, the volume bar is displayed.  
When I connect or disconnect the controller, the message appears.  
However, when I press the menu button on the controller, nothing appears and I cannot start the application.  
If I reboot the device after this bug occurs, there is a high probability that a reboot loop will begin.  
Therefore, when this bug occurs, I deal with it by performing a hardware reset each time.  
Is there any good solution to this problem?

Thank you.

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**Author:** ![kbabilinski](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.magicleap.cloud/kbabilinski/32/19_2.png) [@kbabilinski](https://forum.magicleap.cloud/u/kbabilinski)\
**Post date:** [October 19, 2023, 2:44pm UTC](https://forum.magicleap.cloud/t/menu-screen-frequently-disappears-after-boot-up/2752/2 "2023-10-19T14:44:46Z")

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Do you mind capturing a Bugreport from the device and sharing it after reproducing the issue ? To learn how to capture a bug report see our [Capture Bug Reports | MagicLeap Developer Documentation](https://developer-docs.magicleap.cloud/docs/guides/developer-tools/ml-hub/ml-hub-bugreport/)

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**Author:** ![s.iiyama](https://avatars.discourse-cdn.com/v4/letter/s/0ea827/32.png) [@s.iiyama](https://forum.magicleap.cloud/u/s.iiyama)\
**Post date:** [October 24, 2023, 9:06am UTC](https://forum.magicleap.cloud/t/menu-screen-frequently-disappears-after-boot-up/2752/3 "2023-10-24T09:06:35Z")

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Sorry, I did not know about that feature.  
I will create and share a bug report the next time I reproduce it again.  
Thank you.

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<div class="post-metadata">

**Author:** ![s.iiyama](https://avatars.discourse-cdn.com/v4/letter/s/0ea827/32.png) [@s.iiyama](https://forum.magicleap.cloud/u/s.iiyama)\
**Post date:** [November 6, 2023, 3:44am UTC](https://forum.magicleap.cloud/t/menu-screen-frequently-disappears-after-boot-up/2752/4 "2023-11-06T03:44:33Z")

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[bugreport-20231025-122026.zip](https://forum.magicleap.cloud/uploads/short-url/78FYZaGGD14nYCzpEABI1qgRM90.zip) (29.5 MB)

Here is the bug report for the above bug.  
I hope it will lead to a solution.