# Magic Leap 2 Not Booting **URL:** \ **Category:** Hardware Troubleshooting\ **Tags:** development\ **Created:** [July 2, 2025, 3:07pm UTC](https://forum.magicleap.cloud/t/magic-leap-2-not-booting/5987 "2025-07-02T15:07:58Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![miguel\_ortiz8040](https://avatars.discourse-cdn.com/v4/letter/m/aeb1de/32.png) [@miguel\_ortiz8040](https://forum.magicleap.cloud/u/miguel_ortiz8040)\ **Post date:** [July 2, 2025, 3:07pm UTC](https://forum.magicleap.cloud/t/magic-leap-2-not-booting/5987/1 "2025-07-02T15:07:58Z")
Device: Magic Leap 2 ML Hub version: Hub 3 (latest) System:Windows 10/11 - The device **does not boot properly** and gets stuck indefinitely at the **Magic Leap logo screen**. - Trying to boot into **Fastboot mode by holding Vol–** does **not work** — the LED pattern does not indicate Fastboot. - The device is **not detected** by **Magic Leap Hub 3** or by `fastboot devices` when connected normally. - Only when entering **Recovery Mode (DFU)** by pressing **Vol+ + Vol– and a short press on Power** , the device is: - Recognized in **Windows Device Manager** as `DFU Recovery`. - Still **not detected by Magic Leap Hub 3**. - I have the extracted firmware files for `B3E.230202.11-R.036_user_secure`, but **`ml2-recovery-tool.exe` is not included** in Magic Leap Hub 2, and it’s unclear how to properly obtain it in Hub 3. ---
**Author:** ![kbabilinski](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.magicleap.cloud/kbabilinski/32/19_2.png) [@kbabilinski](https://forum.magicleap.cloud/u/kbabilinski)\ **Post date:** [July 2, 2025, 3:09pm UTC](https://forum.magicleap.cloud/t/magic-leap-2-not-booting/5987/2 "2025-07-02T15:09:27Z")
Thank you for your post. May I ask you to submit your issue to our [Customer Care team](https://www.magicleap.care/hc/en-us/requests/new) please, or email them at [care@magicleap.com](mailto:care@magicleap.com). They will be able to help you with your device. This forum is more targeted to Developer SDK and API support.