# Issue installing Magic Leap App Simulator in Magic Leap Hub **URL:** \ **Category:** App Simulator\ **Tags:** development, unity, app-sim\ **Created:** [March 11, 2024, 9:14pm UTC](https://forum.magicleap.cloud/t/issue-installing-magic-leap-app-simulator-in-magic-leap-hub/3265 "2024-03-11T21:14:36Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![lephudailoii](https://avatars.discourse-cdn.com/v4/letter/l/c67d28/32.png) [@lephudailoii](https://forum.magicleap.cloud/u/lephudailoii)\ **Post date:** [March 11, 2024, 9:14pm UTC](https://forum.magicleap.cloud/t/issue-installing-magic-leap-app-simulator-in-magic-leap-hub/3265/1 "2024-03-11T21:14:36Z")
![2024-03-10_15h15_42](https://us1.discourse-cdn.com/flex019/uploads/magicleap1/original/2X/1/1f1e34661a467cbf0d535408a2a9dd98d23a9e45.png) I got this error message when install simulator in MLH . Query of IU.com.magicleap.vdf.creatorlab.feature.feature.group did not find in any installable unit ---
**Author:** ![etucker](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.magicleap.cloud/etucker/32/842_2.png) [@etucker](https://forum.magicleap.cloud/u/etucker)\ **Post date:** [March 13, 2024, 12:32am UTC](https://forum.magicleap.cloud/t/issue-installing-magic-leap-app-simulator-in-magic-leap-hub/3265/2 "2024-03-13T00:32:35Z")
Hi @lephudailoii, Welcome to the Magic Leap 2 Developer Forums. We are so grateful to have you here engaging with us. Could you please provide the version of the Magic Leap Hub that you are currently using. Along with the version of App Sim that you are trying to install. Best, El ---
**Author:** ![lephudailoii](https://avatars.discourse-cdn.com/v4/letter/l/c67d28/32.png) [@lephudailoii](https://forum.magicleap.cloud/u/lephudailoii)\ **Post date:** [March 13, 2024, 3:25am UTC](https://forum.magicleap.cloud/t/issue-installing-magic-leap-app-simulator-in-magic-leap-hub/3265/4 "2024-03-13T03:25:32Z")
Hi @etucker , thank you for your reply. Here is my MLH version : Magic Leap HubVersion 2.0.17.202312111547 and i don't see version of Magic Leap Simulator Application but i see version of MLSA(ZI) Runtime and MLSA For Unity@ are 3.8.0.20131208. Both of it are installed successfully. ---
**Author:** ![lephudailoii](https://avatars.discourse-cdn.com/v4/letter/l/c67d28/32.png) [@lephudailoii](https://forum.magicleap.cloud/u/lephudailoii)\ **Post date:** [March 18, 2024, 3:45am UTC](https://forum.magicleap.cloud/t/issue-installing-magic-leap-app-simulator-in-magic-leap-hub/3265/5 "2024-03-18T03:45:25Z")
Hello , Can someone help me? huhuhu ☹ ---
**Author:** ![etucker](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.magicleap.cloud/etucker/32/842_2.png) [@etucker](https://forum.magicleap.cloud/u/etucker)\ **Post date:** [March 18, 2024, 3:49pm UTC](https://forum.magicleap.cloud/t/issue-installing-magic-leap-app-simulator-in-magic-leap-hub/3265/6 "2024-03-18T15:49:27Z")
Hi @lephudailoii, Apologies for the delay as I was out of office. Thank you for your patience and for sharing these details with us. Can you verify that you are still having this issue? We were having some problems on our backend that may be resolved by now. Best, El ---
**Author:** ![lephudailoii](https://avatars.discourse-cdn.com/v4/letter/l/c67d28/32.png) [@lephudailoii](https://forum.magicleap.cloud/u/lephudailoii)\ **Post date:** [March 18, 2024, 4:00pm UTC](https://forum.magicleap.cloud/t/issue-installing-magic-leap-app-simulator-in-magic-leap-hub/3265/7 "2024-03-18T16:00:35Z")
Hi @etucker , I just tried again and it still have this issue. Thank you ! ---
**Author:** ![etucker](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.magicleap.cloud/etucker/32/842_2.png) [@etucker](https://forum.magicleap.cloud/u/etucker)\ **Post date:** [March 19, 2024, 3:36pm UTC](https://forum.magicleap.cloud/t/issue-installing-magic-leap-app-simulator-in-magic-leap-hub/3265/8 "2024-03-19T15:36:24Z")
The best way forward is to please send us the error log within ML Hub: Home (Top Left Corner) \> Save Diagnostic Logs. This will help us find a solution for your issue. Best, El ---
**Author:** ![nonamestart](https://avatars.discourse-cdn.com/v4/letter/n/7c8e57/32.png) [@nonamestart](https://forum.magicleap.cloud/u/nonamestart)\ **Post date:** [March 19, 2024, 3:45pm UTC](https://forum.magicleap.cloud/t/issue-installing-magic-leap-app-simulator-in-magic-leap-hub/3265/9 "2024-03-19T15:45:14Z")
I have this similar problem. ---
**Author:** ![lephudailoii](https://avatars.discourse-cdn.com/v4/letter/l/c67d28/32.png) [@lephudailoii](https://forum.magicleap.cloud/u/lephudailoii)\ **Post date:** [March 20, 2024, 5:39am UTC](https://forum.magicleap.cloud/t/issue-installing-magic-leap-app-simulator-in-magic-leap-hub/3265/10 "2024-03-20T05:39:15Z")
[MLHubLogs-20240320-123339-win.zip](https://forum.magicleap.cloud/uploads/short-url/ydYpCzm4fi76FgwS0MxDLAQcBKq.zip) (22.7 KB) Hi @etucker , please see attached file . Thank you in advance !!! ---
**Author:** ![etucker](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.magicleap.cloud/etucker/32/842_2.png) [@etucker](https://forum.magicleap.cloud/u/etucker)\ **Post date:** [March 20, 2024, 9:28pm UTC](https://forum.magicleap.cloud/t/issue-installing-magic-leap-app-simulator-in-magic-leap-hub/3265/11 "2024-03-20T21:28:39Z")
Thank you for sharing. A few more questions. Are you running Windows? If so, are your root certificates up to date? ---
**Author:** ![etucker](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.magicleap.cloud/etucker/32/842_2.png) [@etucker](https://forum.magicleap.cloud/u/etucker)\ **Post date:** [March 20, 2024, 9:45pm UTC](https://forum.magicleap.cloud/t/issue-installing-magic-leap-app-simulator-in-magic-leap-hub/3265/12 "2024-03-20T21:45:46Z")
This looks like a DNS issue. Your PC seems to be part of a corporate network. Is this the case? If so, would you mind checking with your IT department to see if an exception can be made for [https://thelab.magicleap.cloud](https://thelab.magicleap.cloud)? It seems DNS restrictions may be the culprit. Best, El ---
**Author:** ![system](https://us1.discourse-cdn.com/flex019/uploads/magicleap1/original/1X/bd9b737a4d45ea243aa7eb177d60a773b806899a.svg) [@system](https://forum.magicleap.cloud/u/system)\ **Post date:** [April 19, 2024, 9:45pm UTC](https://forum.magicleap.cloud/t/issue-installing-magic-leap-app-simulator-in-magic-leap-hub/3265/13 "2024-04-19T21:45:59Z")
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