# Cannot start Windrunner service

**URL:** <https://forum.magicleap.cloud/t/cannot-start-windrunner-service/3025>\
**Category:** Remote Rendering\
**Tags:** development\
**Created:** [January 15, 2024, 1:58pm UTC](https://forum.magicleap.cloud/t/cannot-start-windrunner-service/3025 "2024-01-15T13:58:26Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![yuna.seo](https://avatars.discourse-cdn.com/v4/letter/y/ecd19e/32.png) [@yuna.seo](https://forum.magicleap.cloud/u/yuna.seo)\
**Post date:** [January 15, 2024, 1:58pm UTC](https://forum.magicleap.cloud/t/cannot-start-windrunner-service/3025/1 "2024-01-15T13:58:26Z")

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When running remote rendering, a message appears saying that the windrunner service is not installed. Apparently, the windrunner service wizard was run while downloading the remote rendering package. Can you tell me why?

 ![image](https://us1.discourse-cdn.com/flex019/uploads/magicleap1/original/2X/3/32c8576176db6733c84b130d00d8cf50c53b644a.png)

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<div class="post-metadata">

**Author:** ![etucker](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.magicleap.cloud/etucker/32/842_2.png) [@etucker](https://forum.magicleap.cloud/u/etucker)\
**Post date:** [January 16, 2024, 9:39pm UTC](https://forum.magicleap.cloud/t/cannot-start-windrunner-service/3025/2 "2024-01-16T21:39:13Z")

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This seems to be similar to

> [@Remote rendering doesn't work because of windrunner](https://forum.magicleap.cloud/t/remote-rendering-doesnt-work-because-of-windrunner/3032):
>
> Hello, sorry for my poor English. I am using Windows 11 and the GPU is RTX4090. Even though I keep deleting and downloading repeatedly, windrunner-service is not installed properly. Remote rendering runs fine on two other computers except the one I am currently using. There is also no magic leap folder created in the registry. What method should I try to run windrunner-service? MagicLeap Remote Rendering version is 1.8.71 ML OS version i…