# Hardware Troubleshooting **URL:** https://forum.magicleap.cloud/c/hardware-troubleshooting/151.md [Latest](https://forum.magicleap.cloud/latest.md) · [Categories](https://forum.magicleap.cloud/categories.md) · [Tags](https://forum.magicleap.cloud/tags.md) --- ## [About the Hardware Troubleshooting category](https://forum.magicleap.cloud/t/about-the-hardware-troubleshooting-category/510)
**Author:** [@sengelman](https://forum.magicleap.cloud/u/sengelman)\ **Replies:** 0\ **Last updated:** [August 5, 2022, 8:54pm UTC](https://forum.magicleap.cloud/t/about-the-hardware-troubleshooting-category/510 "2022-08-05T20:54:13Z")
Questions regarding issues with the Magic Leap 2 Compute Pack, Headset, and Controllers. See our template Topic for information on an effective inquiry. --- ## [Wifi list showing no SSID's at all while at a large convention.](https://forum.magicleap.cloud/t/wifi-list-showing-no-ssids-at-all-while-at-a-large-convention/6962)
**Author:** [@dryden](https://forum.magicleap.cloud/u/dryden)\ **Replies:** 4\ **Last updated:** [June 16, 2026, 4:57pm UTC](https://forum.magicleap.cloud/t/wifi-list-showing-no-ssids-at-all-while-at-a-large-convention/6962 "2026-06-16T16:57:22Z")
We currently have 12 Magic Leap 2 devices at a large convention right now and we’re running into issues where the headsets are unable to see any wireless networks at all. We were able to confirm that the devices were wo… --- ## [Magic Leap 2 Overheating Notification Missing After OS Update](https://forum.magicleap.cloud/t/magic-leap-2-overheating-notification-missing-after-os-update/7048)
**Author:** [@ekaterina.vitozhents](https://forum.magicleap.cloud/u/ekaterina.vitozhents)\ **Replies:** 1\ **Last updated:** [May 28, 2026, 7:36pm UTC](https://forum.magicleap.cloud/t/magic-leap-2-overheating-notification-missing-after-os-update/7048 "2026-05-28T19:36:39Z")
Give us as much detail as possible regarding the issue you’re experiencing. ML2 OS version: 1.12.1. Hello, We have encountered an issue after updating our Magic Leap 2 devices from OS version 1.4.1 to 1.12.1. In the … --- ## [Magicleaf one final setting error](https://forum.magicleap.cloud/t/magicleaf-one-final-setting-error/7027)
**Author:** [@kumarsubramani2014](https://forum.magicleap.cloud/u/kumarsubramani2014)\ **Replies:** 1\ **Last updated:** [April 24, 2026, 10:08pm UTC](https://forum.magicleap.cloud/t/magicleaf-one-final-setting-error/7027 "2026-04-24T22:08:34Z")
Give us as much detail as possible regarding the issue you’re experiencing. ML2 OS version: Error messages from logs (syntax-highlighting is supported via Markdown):wifi error and id is not going to next process plz an… --- ## [Accessing Real RGB Camera in Unity on Magic Leap 2](https://forum.magicleap.cloud/t/accessing-real-rgb-camera-in-unity-on-magic-leap-2/6971)
**Author:** [@jose.rodrigues](https://forum.magicleap.cloud/u/jose.rodrigues)\ **Replies:** 1\ **Last updated:** [February 18, 2026, 5:52pm UTC](https://forum.magicleap.cloud/t/accessing-real-rgb-camera-in-unity-on-magic-leap-2/6971 "2026-02-18T17:52:59Z")
Hi everyone I’m new to this area, I’m trying to access the real RGB camera of Magic Leap 2 through Unity. I want to: Display the camera feed in a RawImage (or similar UI panel). Capture a photo and save it to dis… --- ## [Problem with Estimating Depth of IR Reflective Spheres](https://forum.magicleap.cloud/t/problem-with-estimating-depth-of-ir-reflective-spheres/6923)
**Author:** [@4vladsurdu](https://forum.magicleap.cloud/u/4vladsurdu)\ **Replies:** 1\ **Last updated:** [February 11, 2026, 7:09pm UTC](https://forum.magicleap.cloud/t/problem-with-estimating-depth-of-ir-reflective-spheres/6923 "2026-02-11T19:09:59Z")
Give us as much detail as possible regarding the issue you’re experiencing. ML2 OS version: 1.12.1 I am trying to use the raw and processed depth images streamed to a python client to track tools with IR reflective sph… --- ## [Hub 3 data download from ML2 sometimes takes extremely long over the stock cable — best practices?](https://forum.magicleap.cloud/t/hub-3-data-download-from-ml2-sometimes-takes-extremely-long-over-the-stock-cable-best-practices/6925)
**Author:** [@lzy](https://forum.magicleap.cloud/u/lzy)\ **Replies:** 1\ **Last updated:** [February 11, 2026, 6:30pm UTC](https://forum.magicleap.cloud/t/hub-3-data-download-from-ml2-sometimes-takes-extremely-long-over-the-stock-cable-best-practices/6925 "2026-02-11T18:30:31Z")
Hi Magic Leap team, I’m using Magic Leap Hub 3 (v3.0) to download recorded data from a Magic Leap 2 headset over USB-C (stock/original cable). The data is generated by our own application and consists of saved image fil… --- ## [The device won't start up or respond to input](https://forum.magicleap.cloud/t/the-device-wont-start-up-or-respond-to-input/6527)
**Author:** [@taimei.ml](https://forum.magicleap.cloud/u/taimei.ml)\ **Replies:** 1\ **Last updated:** [November 3, 2025, 4:29pm UTC](https://forum.magicleap.cloud/t/the-device-wont-start-up-or-respond-to-input/6527 "2025-11-03T16:29:34Z")
At work, we handle devices, and around July or August, several devices that were practically new became unusable due to what we suspect was an OS-related issue. There were two distinct symptoms, as follows: When booti… --- ## [Charging and tethering ML2 at the same time?](https://forum.magicleap.cloud/t/charging-and-tethering-ml2-at-the-same-time/6036)
**Author:** [@dennis.joseph](https://forum.magicleap.cloud/u/dennis.joseph)\ **Replies:** 4\ **Last updated:** [September 16, 2025, 4:06pm UTC](https://forum.magicleap.cloud/t/charging-and-tethering-ml2-at-the-same-time/6036 "2025-09-16T16:06:46Z")
We run in the tethered mode and have been trying to find a way to charge the ML2 while it is tethered. None of the power hubs that we’ve tried have worked. Are there any known power hubs that support ML2 charging and tet… --- ## [Small tracking tilt, problematic over large distances](https://forum.magicleap.cloud/t/small-tracking-tilt-problematic-over-large-distances/6101)
**Author:** [@logan](https://forum.magicleap.cloud/u/logan)\ **Replies:** 5\ **Last updated:** [August 25, 2025, 5:27pm UTC](https://forum.magicleap.cloud/t/small-tracking-tilt-problematic-over-large-distances/6101 "2025-08-25T17:27:11Z")
We have customers using ML2 in large spaces and they find that after walking a distance, the height of the hologram is off. It seems to be a subtle tilt in the devices understanding of vertical axis that isn’t apparent u… --- ## [SOTI for Magic Leap 2](https://forum.magicleap.cloud/t/soti-for-magic-leap-2/6085)
**Author:** [@dass326](https://forum.magicleap.cloud/u/dass326)\ **Replies:** 0\ **Last updated:** [July 21, 2025, 9:18am UTC](https://forum.magicleap.cloud/t/soti-for-magic-leap-2/6085 "2025-07-21T09:18:22Z")
Hi, does Magic Leap 2 officially support SOTI MDM? Can it be enrolled via Android Enterprise or OEMConfig? Our IT team requires SOTI for WiFi access policy. Appreciate any clarification! Thanks, T.Yesudass --- ## [Controller not pairing + no XR rig in Unity apps](https://forum.magicleap.cloud/t/controller-not-pairing-no-xr-rig-in-unity-apps/6050)
**Author:** [@Looper](https://forum.magicleap.cloud/u/Looper)\ **Replies:** 2\ **Last updated:** [July 17, 2025, 12:10pm UTC](https://forum.magicleap.cloud/t/controller-not-pairing-no-xr-rig-in-unity-apps/6050 "2025-07-17T12:10:36Z")
ML2 OS version: 1.12.0 Unity version: 2022.3.5f1 Hi, I recently updated my Magic Leap 2 headset to OS version 1.12.0 and since then I’ve been having issues with the controller and my Unity build. The controller just … --- ## [Using ML2 in lying position](https://forum.magicleap.cloud/t/using-ml2-in-lying-position/5930)
**Author:** [@wangzipai96](https://forum.magicleap.cloud/u/wangzipai96)\ **Replies:** 4\ **Last updated:** [July 6, 2025, 11:27pm UTC](https://forum.magicleap.cloud/t/using-ml2-in-lying-position/5930 "2025-07-06T23:27:17Z")
Dear community, I am currently using the ML2 system in a supine (lying) position setup, specifically within a radiology scanner that has a relatively small bore. I’ve encountered two issues: The main menu only appears… --- ## [Magic Leap 2 Not Booting](https://forum.magicleap.cloud/t/magic-leap-2-not-booting/5987)
**Author:** [@miguel\_ortiz8040](https://forum.magicleap.cloud/u/miguel_ortiz8040)\ **Replies:** 1\ **Last updated:** [July 2, 2025, 3:09pm UTC](https://forum.magicleap.cloud/t/magic-leap-2-not-booting/5987 "2025-07-02T15:09:27Z")
Device: Magic Leap 2 ML Hub version: Hub 3 (latest) System:Windows 10/11 The device does not boot properly and gets stuck indefinitely at the Magic Leap logo screen. Trying to boot into Fastboot mode by holding Vol– … --- ## [Unable to turn ON the camera during LIVE assist](https://forum.magicleap.cloud/t/unable-to-turn-on-the-camera-during-live-assist/5896)
**Author:** [@dass326](https://forum.magicleap.cloud/u/dass326)\ **Replies:** 0\ **Last updated:** [June 16, 2025, 3:32pm UTC](https://forum.magicleap.cloud/t/unable-to-turn-on-the-camera-during-live-assist/5896 "2025-06-16T15:32:31Z")
Hi Magic Leap Support Team, I’m currently facing an issue with the Magic Leap 2 headset while using the Assist application. During a live support session, I’m unable to turn on the camera — the live video feed fails to … --- ## [Magic Leap 2 Controller Failing to Recognize Button Inputs](https://forum.magicleap.cloud/t/magic-leap-2-controller-failing-to-recognize-button-inputs/5273)
**Author:** [@dzhang107](https://forum.magicleap.cloud/u/dzhang107)\ **Replies:** 16\ **Last updated:** [May 7, 2025, 8:27pm UTC](https://forum.magicleap.cloud/t/magic-leap-2-controller-failing-to-recognize-button-inputs/5273 "2025-05-07T20:27:52Z")
The summary of our problem is that the controller sometimes fails to detect all inputs (specifically from the trigger button, menu button, and trackpad) with the exception of the home button, which still registers. I un… --- ## [Motion issues onboard a vessel](https://forum.magicleap.cloud/t/motion-issues-onboard-a-vessel/5653)
**Author:** [@bjorn.pompe](https://forum.magicleap.cloud/u/bjorn.pompe)\ **Replies:** 1\ **Last updated:** [May 5, 2025, 7:01pm UTC](https://forum.magicleap.cloud/t/motion-issues-onboard-a-vessel/5653 "2025-05-05T19:01:49Z")
Just wondering if anyone tried the ML2 onboard a vessel at sea? OS 1.12.0 We are trying different software to do remote support onboard a vessel. We have tried Microsoft Teams with the Remote Assist app and Also the F… --- ## [Control Standby Mode Possible Mitigations](https://forum.magicleap.cloud/t/control-standby-mode-possible-mitigations/5207)
**Author:** [@steve.rooney](https://forum.magicleap.cloud/u/steve.rooney)\ **Replies:** 4\ **Last updated:** [February 19, 2025, 4:15pm UTC](https://forum.magicleap.cloud/t/control-standby-mode-possible-mitigations/5207 "2025-02-19T16:15:52Z")
Hello, my app uses the Control’s bumper button to simulate speaking through a radio. Recently, we have been moving functionality that has been previously accomplished via Control interaction to hand tracking, but would … --- ## [Infinite Boot Loop Issue After Failing to Install OS 1.12.0](https://forum.magicleap.cloud/t/infinite-boot-loop-issue-after-failing-to-install-os-1-12-0/5217)
**Author:** [@belife0819](https://forum.magicleap.cloud/u/belife0819)\ **Replies:** 1\ **Last updated:** [February 17, 2025, 4:16pm UTC](https://forum.magicleap.cloud/t/infinite-boot-loop-issue-after-failing-to-install-os-1-12-0/5217 "2025-02-17T16:16:08Z")
Magic Leap 2 is stuck in an infinite loop with the progress bar. When the Magic Leap logo appears, the progress bar keeps running, but it never moves to the next step. I checked the following documentation: :link: Mag… --- ## [USB to PC connection cannot be enabled after start](https://forum.magicleap.cloud/t/usb-to-pc-connection-cannot-be-enabled-after-start/5151)
**Author:** [@cagatay](https://forum.magicleap.cloud/u/cagatay)\ **Replies:** 12\ **Last updated:** [February 11, 2025, 6:20pm UTC](https://forum.magicleap.cloud/t/usb-to-pc-connection-cannot-be-enabled-after-start/5151 "2025-02-11T18:20:09Z")
Hi, When I start ML2 without connected to PC with USB cable, I cannot activate USB connection anymore even when cable is connected to PC, until I restart ML2 meanwhile connected to USB while starting. Otherwise PC conne… --- ## [ML2 stuck on boot up](https://forum.magicleap.cloud/t/ml2-stuck-on-boot-up/5007)
**Author:** [@kalmod618](https://forum.magicleap.cloud/u/kalmod618)\ **Replies:** 2\ **Last updated:** [January 21, 2025, 7:40pm UTC](https://forum.magicleap.cloud/t/ml2-stuck-on-boot-up/5007 "2025-01-21T19:40:15Z")
Hello! I purchased an ML2 from a 3rd party that is hard stuck on its boot up. Is this a common problem/are there any solutions to this issue? And is there any reason why an otherwise perfectly functioning device would be… --- ## [Left eye has line of green pixels when looking down](https://forum.magicleap.cloud/t/left-eye-has-line-of-green-pixels-when-looking-down/4671)
**Author:** [@rob42lou](https://forum.magicleap.cloud/u/rob42lou)\ **Replies:** 3\ **Last updated:** [December 3, 2024, 6:58pm UTC](https://forum.magicleap.cloud/t/left-eye-has-line-of-green-pixels-when-looking-down/4671 "2024-12-03T18:58:20Z")
When looking down at certain angles both of the headsets we have present a line of green and blue pixels right at the top edge of what's visible. This happens both our application and in the magic leap default menu. Unsu… --- ## [Infrared Wavelength of IR LEDs in the Magicleap 2 Controller](https://forum.magicleap.cloud/t/infrared-wavelength-of-ir-leds-in-the-magicleap-2-controller/4578)
**Author:** [@tangjq15](https://forum.magicleap.cloud/u/tangjq15)\ **Replies:** 1\ **Last updated:** [November 6, 2024, 1:58am UTC](https://forum.magicleap.cloud/t/infrared-wavelength-of-ir-leds-in-the-magicleap-2-controller/4578 "2024-11-06T01:58:41Z")
Hi, May I ask about the infrared wavelength emitted by the IR LEDs on the Magic Leap 2 Controller? Thank you very much! --- ## [Magic Leap Remote Rendering Not Detecting Nvidia GPU on Dell Precision 3660](https://forum.magicleap.cloud/t/magic-leap-remote-rendering-not-detecting-nvidia-gpu-on-dell-precision-3660/4504)
**Author:** [@tim.turcich](https://forum.magicleap.cloud/u/tim.turcich)\ **Replies:** 4\ **Last updated:** [October 23, 2024, 11:37am UTC](https://forum.magicleap.cloud/t/magic-leap-remote-rendering-not-detecting-nvidia-gpu-on-dell-precision-3660/4504 "2024-10-23T11:37:44Z")
Hi, I've been using magic leap hub and remote rendering for over a year now, and I've now encountered a PC that it won't install correctly on. It's essentially failing to detect that it has an Nvidia GPU installed. How… --- ## [ML2 stopped working](https://forum.magicleap.cloud/t/ml2-stopped-working/4461)
**Author:** [@jasmine.santinelli](https://forum.magicleap.cloud/u/jasmine.santinelli)\ **Replies:** 2\ **Last updated:** [October 18, 2024, 11:36am UTC](https://forum.magicleap.cloud/t/ml2-stopped-working/4461 "2024-10-18T11:36:22Z")
Hello everyone, I've been working with the Magic Leap 2 headset for over a year without any issues. However, last week I updated the OS from version 1.7 to 1.9. It worked fine for a couple of days, but then it suddenly … --- ## [How to disable the controller standby mode?](https://forum.magicleap.cloud/t/how-to-disable-the-controller-standby-mode/4418)
**Author:** [@jeswin1995](https://forum.magicleap.cloud/u/jeswin1995)\ **Replies:** 1\ **Last updated:** [October 10, 2024, 3:01pm UTC](https://forum.magicleap.cloud/t/how-to-disable-the-controller-standby-mode/4418 "2024-10-10T15:01:29Z")
I am creating an application where a robot is using the magic leap 2 controller and trying to draw lines in space. Is it possible to disable the standby mode of the controller? Controller stops tracking after 3 seconds … --- ## [Usage with glasses jumps between focal planes - can that be turned off?](https://forum.magicleap.cloud/t/usage-with-glasses-jumps-between-focal-planes-can-that-be-turned-off/2979)
**Author:** [@localjoost](https://forum.magicleap.cloud/u/localjoost)\ **Replies:** 8\ **Last updated:** [September 17, 2024, 8:36pm UTC](https://forum.magicleap.cloud/t/usage-with-glasses-jumps-between-focal-planes-can-that-be-turned-off/2979 "2024-09-17T20:36:32Z")
Hi, I have ported my employers brain-surgery-assistant app from HL2 to ML2 as a kind of after hours side project, and the surgeons are quite pleased with the result. The issue is that MOST of the surgeons are a bit olde… --- ## [Stuck in boot loop when updating OS](https://forum.magicleap.cloud/t/stuck-in-boot-loop-when-updating-os/4174)
**Author:** [@Tiansu](https://forum.magicleap.cloud/u/Tiansu)\ **Replies:** 1\ **Last updated:** [September 7, 2024, 12:48am UTC](https://forum.magicleap.cloud/t/stuck-in-boot-loop-when-updating-os/4174 "2024-09-07T00:48:36Z")
Give us as much detail as possible regarding the issue you're experiencing. ML2 OS version: 1.7.0 -\> 1.9.0 I was trying to update the OS from 1.7.0 to 1.9.0. However, the device turned into sleep mode when installing t… --- ## [Battery level reducing to 85% if left charging for long period of time](https://forum.magicleap.cloud/t/battery-level-reducing-to-85-if-left-charging-for-long-period-of-time/4138)
**Author:** [@david.schuftan](https://forum.magicleap.cloud/u/david.schuftan)\ **Replies:** 1\ **Last updated:** [September 4, 2024, 7:08pm UTC](https://forum.magicleap.cloud/t/battery-level-reducing-to-85-if-left-charging-for-long-period-of-time/4138 "2024-09-04T19:08:25Z")
I have seen a behavior on multiple ML2 devices when the device is left turned off and charging for a long period of time uninterrupted (generally \> 3 days). The device will charge to 100% initially but after the extended… --- ## [Boot loopback, even after fastboot erase userdata and flashall\_amd.bat](https://forum.magicleap.cloud/t/boot-loopback-even-after-fastboot-erase-userdata-and-flashall-amd-bat/3643)
**Author:** [@kocsisa](https://forum.magicleap.cloud/u/kocsisa)\ **Replies:** 2\ **Last updated:** [June 17, 2024, 10:41pm UTC](https://forum.magicleap.cloud/t/boot-loopback-even-after-fastboot-erase-userdata-and-flashall-amd-bat/3643 "2024-06-17T22:41:09Z")
Hi, One of our MagicLeap Device is stucked in a boot loop. some days ago I have updated it to the latest OS, and deployed app with new SDK to it. I was able to test the app for some days, but this morning it stucked i… [Next page](https://forum.magicleap.cloud/c/hardware-troubleshooting/151.md?page=1)